Terms, Conditions, Privacy and Accessibility

Thank you for visiting Sunapee Stays. This website is operated by Sunapee Stays, a company based in Sunapee, New Hampshire. Our office is located at 9 Central Street.

What follows are terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept these terms and conditions, you may not use our website.

Sunapee Stays reserves the right to revise these terms and conditions any time. Changes to these terms and conditions will be effective immediately after they are posted on the website. We also reserve the right to shut down the website at any time, and to amend or correct any website content, with or without prior notice.

the information we collect

When you make an online reservation with us, you are linked to OwnerRez, our third-party reservation system. OwnerRez is governed by its own privacy practices and terms.

When you purchase a Sunapee Stays gift card from us, you are linked to SquareUp, our third-party gift card provider. SquareUp is governed by its own privacy practices and terms.

Any information collected while you are making a reservation or purchasing a gift card on these sites is solely used for completing these processes.

On our Sunapee Stays website, any information you provide us will be used to:

  • Begin your reservation process
  • Send you emails about specials and news
  • Respond to your questions or comments
  • Improve the quality of your visit to our website
  • Communicate via email to help you check in and check out
  • Communicate via email about your reservation, to help you make the most of your stay
  • Request feedback once you’ve checked out

By submitting your personal information on our site, you are giving your consent and permission for any use that is consistent with what is stated here.

who we share our data with

OwnerRez, our third-party reservation system, will receive your contact information and reservation request.  You’ll add more details regarding your reservation, then payment will be processed via Elavon, our secure payment processing system. No one else will see or receive your information: we don’t sell or share it.  All emails distributed to you contain an option to unsubscribe, and we’ll immediately remove you from this list upon your request.

protecting your information

Everyone here at Sunapee Stays is fully committed to protecting the information we collect from you. Both SunapeeStays.com and OwnerRez are hosted in a secure environment, configured with data encryption technologies and industry-standard firewalls. When you enter personal information during the reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

your rights to your data

If, after permitting use of your personal information, you later decide that you no longer want Sunapee Stays to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this policy, please email us.

how our reservations process works

The steps required to create the contract between you and us for online reservations are as follows:

  • You begin the booking process on the SunapeeStays.com website by pressing the BOOK NOW button on the property page. You will be guided through the process of completing your reservation at OwnerRez, our third-party reservation system. Your payment will be processed via our secure online payment processor, Elavon.
  • By completing your reservation, you are confirming your acceptance of our Guest Policies. These policies are found HERE.
  • Once payment is received, Sunapee Stays will send a confirmation email acknowledging your reservation.
  • Prior to your check-in, you may receive additional emails or phone calls from Sunapee Stays regarding your reservation.

access to and protection of our website content and copyrights

We are the owner (or licensee) of all copyrights, trademarks, and all other intellectual property rights on SunapeeStays.com, including all content. You may use this content only as authorized by us. You agree that the content published on our website is made available for your personal non-commercial use only and that you may only download such content only for the purpose of using this website. You also agree that any other use of our website content is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such content. You may not, without our express prior written permission, redistribute or modify any of the content or remove any copyright or trademark notices from any content.

website errors

We try to present the most recent, most accurate and most reliable information. However, there may be occasions when some of our information contains incomplete data, typographical errors or inaccuracies. Any errors are unintentional. and we apologize if erroneous information is reflected in the price or availability. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

website functionality

Given the unpredictability of technology and the online environment, we do not warrant that the functionality of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new content or services. As a visitor to our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from the use of our website or the inability to access the same.

website accessibility

It’s important to us that everyone, including people with hearing or vision loss, or any other disability, can access information about our properties and to book a reservation. If you encounter problems on our website, please contact us.

Sunapee Stays
this policy was revised June 6, 2023