SUNAPEE STAYS

Frequently Asked Questions

ALL PROPERTIES

DO YOU ALLOW PETS?
Pets are welcome at King Hill Cottage, Soonipi Casa and Lake Station Lookout. Pets are not allowed at Tiffany Hill Treehouse or The Lodge.

WHAT IS YOUR PET POLICY?
Please familiarize yourself with our policy, as we strive to make your stay as enjoyable as possible.  Be assured that your friendly companion will experience the same gracious and personalized service as you!

  • We ask for a one-time, nonrefundable fee of $50 per pet.
  • The maximum weight allowed is a total of 50 pounds.
  • The maximum number of pets permitted is two.
  • Pets may not be left unattended for long periods of time.
  • Pets must be up-to-date on rabies and all other vaccinations.
  • Please clean up after your pet.
  • Although we welcome your pet, please respect our hospitality. Please do not allow your pet to get on the bed coverings or the furniture.

WHAT’S YOUR COVID POLICY?
Each Sunapee Stays property features contactless check-in and is professionally cleaned after each guest. Our housekeepers are well versed in the procedures set forth by both the CDC and state to safely clean and disinfect all areas:

  • All towels and linens are professionally cleaned after each guest with the highest heat setting.
  • EPA-certified disinfecting products are used at all times.
  • Cleaners wash hands before and after each cleaning.
  • Frequently touched surfaces such as light switches, door knobs, remote controls and door handles, etc. are disinfected.
  • Cleaners are required to stay home should they exhibit COVID symptoms.
  • Cleaning supplies, EPA-certified disinfectant and hand sanitizer will be available throughout your stay.

HOW DO WE CHECK IN AND OUT?
All Sunapee Stays properties including the Lodge offer contactless check-in and check-out.  There is no traditional front desk however should you need any assistance we are just a call or text away.

WHAT TIME IS CHECK-IN AND CHECK-OUT?
Times for check-in and check-out varies per property.

WHAT IS YOUR CANCELLATION POLICY?
If your plans change, here’s how we can accommodate new dates or a cancellation. For reservations 1 week and less:

  • All reservations are fully refundable for up to 48 hours after the initial booking date.
  • Guest will receive a full refund if cancellation occurs at least 14 days in advance of arrival date.
  • Guest receives a 50% refund if cancellation occurs at least 7 days in advance of arrival date.
  • No refunds are given if cancellation occurs within 7 days of arrival date.

For reservations longer than 1 week:

  • All reservations are fully refundable for up to 48 hours after the initial booking date.
  • Guest will receive a full refund if cancellation occurs at least 30 days in advance of arrival date.

For reservations 2 weeks and longer:

  • All reservations are fully refundable for up to 48 hours after the initial booking date.
  • Guest will receive a full refund if cancellation occurs at least 60 days in advance of arrival date.

THE LODGE

DO YOU OFFER DAILY HOUSEKEEPING?
Daily housekeeping is not provided. Your room is equipped with housekeeping supplies and you have access to washers and dryers during your stay.  If you are staying for multiple days and would like a mid-stay clean, we can arrange this for a fee.

ARE YOU LOCATED ON THE WATER?
The Lodge is not located directly on Lake Sunapee; we are less than a mile to Sunapee Harbor where you can rent boats, kayaks, and stand-up paddleboards.  The Lodge also has an outdoor pool!

DO YOU HAVE QUIET HOURS?
For the enjoyment of all our guests, The Lodge’s quiet hours must be observed daily between 9PM and 7AM daily. We ask that there be no loud TVs, amplified music or gatherings during quiet hours.  Guests must respect this policy or they will be asked to leave early.

DO YOU HOST GROUPS/WEDDINGS/EVENTS?
The Lodge does not host weddings or events.  If you are interested in blocking The Lodge for a group, please contact us at info@sunapeestays.com.

DO YOU OFFER PARKING?
We can accommodate one vehicle per reservation. Parking is FREE when you book directly through our website.

DO YOU HAVE AIR CONDITIONING?
Each suite at the Lodge has dedicated central air-conditioning and heating.

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